Human Interest · from the archive
Taco Bell Manager Assaults Customers With Scalding Hot Water
A Taco Bell manager poured scalding hot water on two customers who complained that their order was wrong, sending both of them to the hospital with serious burns, according to a recently filed…
A Taco Bell manager poured scalding hot water on two customers who complained that their order was wrong, sending both of them to the hospital with serious burns, according to a recently filed lawsuit.
In their $1 million suit, Plaintiffs Brittany Davis and her niece, a minor identified only as C.T., claim they pulled up to a drive-thru at a Taco Bell in Dallas and placed a $31 order, but didn’t get what they had ordered.
They circled through the drive-thru twice again to resolve the matter, but the employee was not having it.
The pair then parked their vehicle and tried to walk inside the fast-food restaurant, but the door was already locked. An employee opened the door and allowed them to enter.
After the two asked for their order to be corrected, one of the workers challenged C.T. to a fight before the manager appeared, holding a bucket of boiling hot water.
The manager then poured the scalding hot water on C.T.’s face which splashed onto both plaintiffs, according to the suit filed July 13 by prominent civil rights attorney Ben Crump.
Davis and her niece were able to escape before they could be further attacked by the Taco Bell staff, who laughed and clapped as they drove away.
Davis says she suffered deep burns to her chest and stomach along with brain injuries, which have caused at least 10 seizures. C.T. says she sustained discoloring and scarring burns to her face, chest, legs, arms, and stomach.
Dallas PD is investigating the incident.
Crump said, “Not only did Brittany and C.T. Suffer physical trauma because of the burns but they will now live with the psychological trauma that comes with an attack like this. Corporations have a duty to employ quality and stable employees who hold safety as the highest priority.”
A rep for Taco Bell said, “Everyone deserves to feel safe in Taco Bell restaurants. We take this very seriously and are working with our local franchisee to investigate. Due to pending litigation, we are unable to comment further on the specifics of the incident.”